Skillmantras (“we”, “us”, “our”) operates skillmantras.com (“Website”)—an e-commerce platform offering products and services to our customers (“you”, “your”). Your privacy matters to us. This Privacy Policy explains:
1. Information We Collect
Information: When you create an account, place an order, or contact us, we may collect your name, email, phone number, shipping and billing addresses, payment information (processed via secure third parties), and account credentials.
Transaction Details: Order history, items purchased, cart contents, and payment confirmations.
Usage & Device Data: IP address, browser type, device information, pages visited, time stamps, and interaction patterns.
Communication Records: Emails, chat logs, or messages you send us—for customer support or inquiries.
2. How We Use Your Information
We may use your data for the following purposes:
Order Processing: Manage orders, payments, shipping, tracking, and service inquiries.
Account Management: Authenticate and manage user accounts.
Customer Support: Respond to questions, complaints, and feedback.
Marketing & Promotion: With your consent (or where permitted by law), send promotions, newsletters, and tailored offers.
Improvement of Services: Analyze site usage and customer behavior to optimize our offerings.
Legal Compliance: Fulfill legal obligations, prevent fraud, and enforce our policies.
3. Cookies & Tracking Technologies
We, and our third‑party partners, use cookies and similar technologies (e.g., web beacons, pixels). These help us:
Maintain user sessions and preferences.
Track site performance and analytics.
Serve personalized content and ads (where permitted).
You can manage cookie preferences via your browser settings. However, disabling cookies may affect your ability to fully use our Website.
4. Third-Party Services
We partner with trusted third parties such as:
Payment gateways (e.g., Stripe, Razorpay)
Delivery services. (e.g. Delhivery One)
Analytics providers (e.g., Google Analytics)
Email marketing tools
These providers process data on our behalf under contract and comply with applicable legal standards. Always consult their privacy policies to understand how they manage your data.
5. Data Retention & Security
Retention: We retain your personal data only as long as necessary—for order fulfillment, legal obligations, dispute resolution, or as specified by law.
Security Measures: We utilize industry-standard protections(For. eg. SSL) to safeguard your data. However, no system is entirely immune to risks.
6. Your Rights
Subject to applicable law, you may have rights such as:
Accessing and obtaining a copy of your personal data.
Requesting corrections or updates.
Requesting deletion or restriction of processing.
Opting out of marketing communications.
Withdrawing consent where processing is based on it.
To exercise your rights or make inquiries, contact us. We may ask for verification to protect your privacy.
7. Updates to This Policy
We may update this Privacy Policy from time to time.